Field Service Mobile

MY ROLE: Product Designer

Problem Statement

Field techs often nagivate back and forth from Service Tab to work order pages to complate tasks and update parts. Benchmark participants struggled to find mark task complete under More and when selected didn’t understand the 100 meant 100% complete. It takes 3 clicks for users to update product quantity and service duration, which lowered their productivity while performing tasks onsite.

User Journey Map

User Characteristics

Competitive Analysis
Benchmark Study - Service Tab Optimization

Jobs to be Done
Brainstorming JAM
Entity Data Model